FAQ

FAQ

If your question isn't answered here, drop us a line — we'll add it.

Rental

About the rental plan

How does the rental work?

Choose a 3, 7 or 14-day rental at checkout — from £199 — and pay once for the period you pick. We ship it to you, and you return it in the prepaid box when your rental ends.

How long can I rent for?

Rent for 3, 7 or 14 days. Start short to try it, book a longer rental when you're ready, or ask us about rent-to-buy.

How much is delivery?

Delivery is free on 7 and 14-day rentals. A flat £25 applies to 3-day rentals. Everything arrives within 5–8 working days across mainland UK.

How do I return it?

We send a prepaid return box. Drop it at any Post Office and keep your receipt — that's it.

Can I buy one after renting?

Yes. If you decide to keep it, we'll take 15% off the purchase price — just ask our team while you're renting.

Are you really the only company that rents these?

Yes — Easy Strider is the only service in the UK that lets you rent a walking exoskeleton, rather than paying thousands to buy one outright.

Product

About the exoskeleton itself

How heavy is it?

1.8kg. You'll forget you're wearing it within a few walks.

How long does the battery last?

Up to 25km or roughly 5 hours of assisted walking on a single charge. Charges fully in 2 hours.

What size do I need?

One adjustable size fits waists 28"–44". We've built it to accommodate most adults without needing variants.

Is it waterproof?

IPX4 rated — fine in rain, not designed for river crossings or submersion.

Health & safety

Is it right for me?

Is this a medical device?

No. Easy Strider is a consumer mobility aid. If you have a specific medical condition, check with your GP or physio before renting.

I had a knee replacement — can I use one?

Many of our customers have. But every recovery is different — we strongly recommend you get the green light from your surgeon or physio first.

What if it hurts to wear?

It shouldn't — call our UK team and we'll help you adjust the fit. If it still isn't right, send it back and we'll make it right.

Still got a question?

Drop us a message — we reply to everything within a working day.