Easy Stride
What happens next
Book and pay once
Choose your rental length and delivery date, then check out. You agree to the T&Cs before you pay, so there is nothing to sign afterwards.
We post it to you
Fully charged, in 5–8 working days. Your hire starts the day it arrives.
Post it back
Use the prepaid label and bag by your return date. Keep your proof of posting. Returning it
Specifications
- Weight
- 1.8kg
- Range
- 17.5km
- Charge
- 90min
- Modes
- 3
Your hire at a glance
A fixed-term hire: choose 3, 7 or 14 days, we post it to you and you post it back by your return date.
| Rental length | Hire | Delivery | Total today |
|---|---|---|---|
| 3 days | £199 | £25 | £224 |
| 7 days | £375 | Free | £375 |
| 14 days | £480 | Free | £480 |
What you pay and when
- At checkout
- The hire price for the rental length you choose, plus delivery where it applies. One payment. Nothing recurs.
- Before dispatch
- Nothing more to pay. There is no deposit or card hold. Your card details are kept on file and used only for charges under the T&Cs, such as a late return or damage.
- After return
- We inspect the unit. Any proposed charge is explained to you, with evidence, before it is taken.
- Only if late
- Return it on time and there is nothing more to pay. If it is not returned by your return-by date and no extension was agreed, a continuing hire charge of £199 for every 3 days (or part of 3 days) that it is late is taken automatically from your card on file. It stops once £1,500 has been charged in total but you must still return it.
What's included
- Your Easy Stride, posted fully charged, with its USB-C charging cable
- Delivery to a mainland UK address in 5–8 working days
- Service cover: if the unit fails, we replace it free of charge
- A prepaid return label and bag
- Setup videos and phone support on 0330 229 7340, Mon–Fri 9am–5pm
What we ask of you
- Check it suits you before you book
- Have a valid credit or debit card ready and your photo ID for the short check after you pay
- Check the unit when it arrives and tell us straight away if anything is wrong
- Use it as the instructions describe and keep it safe and dry
- Post it back by your return date and keep your proof of posting
Before you book
Can I cancel or change my dates?
Once we have accepted your order, the full hire price applies if you cancel or end the hire early and it is not our fault. If it is our fault, we refund anything you paid in advance. Your statutory rights still apply: an online or phone booking can normally be cancelled within 14 days of the contract being made. If you asked for the hire to start within those 14 days, you may have to pay a proportionate amount for the hire already supplied. To move your dates, contact us before dispatch. Manage your rental.
Will it fit me?
Easy Stride fits waists from 28" to 44" and is worn over your normal clothes. Is it right for me? covers fit and suitability in full or ask us before you book.
How long does the battery last?
Up to 17.5km (about 11 miles) of assisted walking per charge, comfortably a full day out for most people. About 90 minutes on the included USB-C charger gets you back to full. How the technology works.
What if something goes wrong?
Every hire includes service cover: if the unit fails, we replace it free of charge. What is and isn't covered is set out in Cover & responsibility. Call 0330 229 7340, Mon–Fri 9am–5pm.