Instructions
Unbox it, charge it, fit it and take your first walk. Then taking it off, daily care and packing it back.
First use in 7 steps
Most people are walking within the hour.
-
Open the case and check everything is there.
-
Top it up with the supplied cable, about 90 minutes.
-
Waist strap first, then the two leg straps.
-
Switch it off, leg straps first, waist strap last.
-
Start indoors on the lowest assist level.
-
Wipe it down, charge it, unplug when full, store it dry.
-
Post it by your end date with the prepaid label. Keep the receipt.
Before your first walk, read the safety do's and don'ts.
How to put it on and take it off
Putting on your Easy Stride
Wear it over your normal trousers and sit down to fit it if that is easier. Every strap should be snug, never tight.
- Waist strap first
- Fit both leg straps
- Check the fit, then switch on
Taking off your Easy Stride
Sit down or hold on to something solid. The waist strap carries the weight, so support the frame as it comes free.
- Switch it off
- Release both leg straps
- Waist strap last
Each step in detail
1. Unbox and check it About 5 minutes
Your Easy Stride arrives in a hard case, inspected, sanitised and charged. Check everything is there and looks right.
If something is missing or damaged, tell us within 24 hours where you reasonably can, with a couple of photos.
In the case
- Easy Stride, charged and ready
- Spare battery, charged
- Charger and UK plug
- Quick-start guide in large print and the safety leaflet
- Prepaid return label and bag (keep these safe)
- Our direct number
Keep the case, the label and the bag together. You will need all three on your last day.
2. Charge it About 90 minutes
It arrives charged. Top it up with the supplied USB-C cable before your first walk. A full charge takes about 90 minutes and all four status lights turn steady white when it is full. Unplug it once it is full.
A full charge gives up to 17.5km of assisted walking. Higher assist levels use more power.
Charging
- Use only the cable and plug supplied
- Charge indoors, somewhere dry
- Stay nearby while it charges and unplug it when all four lights are steady white
Read battery safety before you charge for the first time.
3. Fit it Under 90 seconds
Wear it over your normal trousers. Step in, fasten the waist strap so it sits above your hips, then fasten the two leg straps. Snug, never tight. If a strap digs in, loosen it a notch. The video at the top of this page shows the whole thing.
A good fit
- Waist strap sits above your hips (fits waists 28"–44")
- Leg straps snug, not pinching
- Nothing loose, twisted or digging in
- You can stand, sit and turn comfortably
Straps feel loose while walking? Re-fasten the waist strap first, then tighten the leg straps a notch.
4. Take it off About a minute
Sit down or have something solid to hold on to and take it off in this order. Ask someone to steady the frame if you can.
Switch it off first. Release both leg straps and leave the waist strap until last. It carries the weight of the unit, so support the frame as it comes free.
In this order
- Switch it off
- Press both sides of each leg buckle to release the leg straps
- Release the waist buckle last, supporting the frame
- Take the weight as it comes free: the unit is 1.8kg
Never release the waist strap first. It holds the weight and the frame can drop onto your feet.
5. Take your first walk Start indoors
Read the safety do's and don'ts first. Start in a clear space indoors, such as a hallway.
Hold the power button for three seconds to switch on. Begin on the lowest assist setting, take a few steps, then press the button to step the support up until it feels natural. Most people use a gentle level for everyday walks and a higher one for hills.
First walk
- Safety page read
- Lowest assist level to begin
- A few minutes indoors on a flat, clear floor
- Then a short, familiar route outside
If it feels uncomfortable or something doesn't seem right, stop and call us on 0330 229 7340.
6. Look after it day to day A minute or two after each walk
Wipe it with a damp cloth after muddy walks and let it dry. Charge it when you get in and unplug it once it is full. Don't leave it charging unattended.
Light rain is fine. Never submerge it. Store it indoors at room temperature, away from sunlight and heat, out of reach of children and pets.
Each day
- Look over the frame, straps, buckles and charging port
- Wipe down and dry if needed
- Charge it, then unplug once full
- Store indoors, dry, at room temperature
Stop using it and contact us if anything is damaged, loose, unusually hot or behaving unexpectedly.
7. Pack it back Your last hire day
Your hire is for a fixed period, so post the unit back by your end date. Put everything in the hard case, attach the prepaid label, use the bag supplied and hand it in at any Post Office. Returning it is free.
Need it for longer? Ask us before your end date. The full process is on the returns page.
Before you seal the case
- Easy Stride, wiped down and dry
- Both batteries
- Charger and UK plug
- Quick-start guide and leaflet
- Prepaid label attached, parcel in the return bag
- Post Office receipt kept safe
Keep the Post Office receipt as proof of posting. The unit is your responsibility until it reaches us.
If something isn't right
It won't switch on
Give it a full two-hour charge, then hold the power button for three seconds. If the light still doesn't come on, call us.
The straps feel loose or it isn't comfortable
Re-fasten the waist strap so it sits above your hips, then tighten the leg straps a notch. Snug, not pinching. If it still isn't comfortable, call us and we will help you adjust the fit.
The battery drains quickly
Higher assist levels use more power. Try a lower setting for everyday walking and charge it fully between walks. If it still drops fast, call us and we will check it.
Stop using it and call us. We can talk you through it and arrange a repair, replacement or return if needed. Mon–Fri 9am–5pm or email support@easystride.co.uk.
The full user manual
Every step on this page, plus the specification, fitting diagrams, battery care and troubleshooting, in one PDF to print or keep on your phone.
Last reviewed by the Easy Stride team.