Guides & instructions

Instructions

Everything you need to get the most out of your Easy Stride, from fitting it for the first time to charging, adjusting and looking after it.

Watch

See it in action.

Two short videos show exactly how to put your Easy Stride on and take it off. Use the toggle to switch between them.

  1. Unbox and charge

    Your Easy Stride arrives ready to go. Give it a top-up charge with the included USB-C cable while you watch the videos.

  2. Put it on over your clothes

    Step in, fasten the waist and leg straps until snug, then switch it on. The whole thing takes under 90 seconds.

  3. Choose your assist level

    Start gentle and increase the support with one button as you get comfortable. There's no wrong setting, it's whatever feels right.

  4. Go for a walk

    That's it. Head out the door. Charge it overnight when you're done and it's ready for tomorrow.

Not technical? You don't need to be. If you can fasten a seatbelt, you can fit an Easy Stride. And our UK team is happy to help if you'd like a hand.

Step by step

Everything you need to know.

Take it at your own pace. Each part below walks you through one stage, in plain English.

Read the dos and don'ts first

Before your first walk, read the safety dos and don'ts. It covers who shouldn't use Easy Stride, the checks to run before every walk, batteries and charging, weather and what to do if something isn't right. Keep it to hand throughout your hire.

Before your first walk

Unbox everything and give your Easy Stride a full charge before the first use. Find a bit of clear space indoors, like a hallway, so you can get used to the feel before heading outside.

Fitting it correctly

Wear it over your normal trousers. Step in, fasten the waist strap first, then the two leg straps. They should feel snug but never tight. If a strap digs in, loosen it a notch. The whole thing takes under 90 seconds once you've done it a couple of times.

Choosing your assist level

Switch it on and start on the lowest assist setting. Take a few steps, then press the button to step the support up until it feels natural. There is no wrong setting. Most people settle on a gentle level for everyday walks and a higher one for hills.

Charging and battery

Charge it overnight with the included USB-C cable and you will have a full day of assisted walking. A full charge takes about two hours. The light turns green when it is ready.

Care and storage

Wipe it down with a damp cloth after muddy walks and let it dry before storing. Keep it somewhere dry at room temperature. It is rain-ready, but it is not designed to be submerged.

If something is not right

If it feels uncomfortable or something does not seem to be working, stop and get in touch with our UK team. We will talk you through it. If it still is not right, we will sort a replacement straight away. Answers to the most common niggles are on our FAQ page.

Dos and don'ts

Dos and don’ts.

Before your first use

Do

  • Follow the supplied instructions carefully when using Easy Stride for the first time. Use the printed leaflet, scan the QR code or watch the instruction video before putting it on.
  • Check that you understand how to fit, switch on, adjust, stop and remove Easy Stride before walking in it.
  • Practise indoors first on a dry, level and obstruction-free surface.
  • Have another responsible adult nearby during your first use.
  • Wear Easy Stride over suitable clothing and with secure, flat footwear.
  • Fasten the waist and thigh straps securely. They should feel snug but must not pinch, restrict circulation or cause discomfort.
  • Begin with the lowest assistance level and a short walking session. Increase the assistance gradually only after it feels natural and controlled.
  • Contact Easy Stride before use if you are uncertain whether the product, activity or environment is suitable.

Don't

  • Don't use Easy Stride without first reading or watching the instructions.
  • Don't allow anybody other than the approved hirer to wear or operate it.
  • Don't use Easy Stride if it does not fit securely.
  • Don't begin your first session outdoors, on stairs, on a slope or on uneven ground.
  • Don't switch Easy Stride on until the waist and thigh straps are correctly secured.

Who must not use Easy Stride

Do not hire or use Easy Stride if any of the following apply to you.

Do not hire or use Easy Stride if

  • You are recovering from any form of surgery or medical procedure.
  • You have any form of illness or long-term disability.
  • You have a mental health condition, depressive symptoms or depressive tendencies.
  • You cannot stand, balance and walk independently.
  • You cannot understand, remember or follow the operating and safety instructions.
  • You have been advised by a doctor or other healthcare professional not to stand, walk or undertake physical activity.
  • You are pregnant.
  • You are under 18.
  • You feel unwell, weak, dizzy, faint, unusually tired or disorientated.
  • Your judgement, concentration, balance or coordination may be affected by alcohol, recreational drugs or medication.
  • You have experienced a new injury, change in health or reduction in mobility since placing your order.

Easy Stride is not intended for medical treatment, rehabilitation or use as a substitute for a walking aid, medical device or professional care.

Before every use

Do

  • Inspect Easy Stride, including its frame, joints, straps, fasteners, cables, controls and battery.
  • Check for cracks, loose parts, fraying, swelling, unusual movement or any other visible damage.
  • Make sure the battery is correctly fitted and has enough charge for the planned activity.
  • Check that the waist and thigh straps remain secure after taking your first few steps.
  • Plan your route and allow enough battery power to return safely.
  • Choose a route appropriate to your existing walking and balance abilities.

Don't

  • Don't use Easy Stride if any component is damaged, loose, cracked, excessively worn, wet or behaving unusually.
  • Don't use it if the motor makes an unusual noise, the device moves unexpectedly or an error or warning is displayed.
  • Don't attempt to repair, dismantle, modify or adjust any internal component.
  • Don't attach unapproved accessories or use replacement parts, batteries, cables or chargers not supplied or approved by Easy Stride.

While using Easy Stride

Do

  • Stay aware of people, traffic, obstacles, changes in surface and other hazards around you.
  • Walk at a controlled speed appropriate to the conditions.
  • Take additional care on slopes, steps, uneven ground and unfamiliar routes.
  • Use a handrail where one is available.
  • Take regular breaks, particularly during longer walks or when using higher assistance levels.
  • Stop immediately if you experience pain, numbness, chafing, dizziness, weakness, loss of balance or unusual discomfort.
  • Stop if Easy Stride becomes unusually hot, behaves unpredictably, makes an unusual sound or displays a warning.
  • Switch Easy Stride off and disconnect the battery before loosening or removing the straps.

Don't

  • Don't rely on Easy Stride to maintain your balance or prevent a fall.
  • Don't use it on ice, very slippery surfaces, unstable ground or in conditions beyond your normal walking ability.
  • Don't use it on ladders, while climbing, close to unprotected drops or where a sudden movement could place you or others at risk.
  • Don't jump, deliberately fall, sit on the device or subject it to heavy impact.
  • Don't loosen or undo the waist or thigh straps while Easy Stride is operating.
  • Don't continue using it through pain, instability, discomfort or a warning signal.

Driving, machinery and sport

Never

  • Don't drive or control any vehicle while wearing Easy Stride. This includes cars, vans, motorcycles, bicycles, e-bikes and e-scooters.
  • Don't operate tools, workplace equipment or machinery while wearing Easy Stride unless you have told Easy Stride exactly what machinery and activity are involved.
  • Don't use Easy Stride for contact, competitive, high-impact or fast-moving sport unless the exact activity has been disclosed to and approved by Easy Stride in writing.

If you are considering machinery or sport

  • Written approval must be obtained from Easy Stride before using the product with machinery. Easy Stride may need to consult its insurers before giving approval.
  • Use particular caution when considering team sports or any other sporting activity.
  • Stop immediately if an activity involves a risk of collision, entanglement, falling or damage to the device.

Water and weather

Do

  • Use Easy Stride only in light rain.
  • If rain becomes heavy, switch it off, remove it as soon as it is safe to do so and keep it covered.
  • Allow the device to dry fully before using, charging or storing it.
  • Keep the battery, charger, charging connections and terminals dry at all times.

Don't

  • Don't swim, bathe or shower while wearing Easy Stride.
  • Don't immerse it in water or use it for wading or water crossings.
  • Don't hose it down or expose it to heavy or prolonged rain.
  • Don't charge Easy Stride or its batteries while any part is wet.
  • Don't use it outside the permitted operating-temperature range.
  • Don't rely on the normal maximum battery range in cold conditions. Battery performance and available range reduce as temperatures approach freezing.

Battery life

What to expect from a charge

  • Battery life varies according to the assistance level, selected mode, walking speed, terrain, gradient, temperature, user and activity.
  • Higher assistance levels and sports modes use more energy and reduce the available battery life.
  • Treat any advertised distance or operating time as a maximum under suitable conditions, not a guaranteed range.
  • Check the battery level regularly and finish the activity before the battery becomes critically low.
  • A spare battery is provided with each hire. It must be protected from impact, crushing, moisture, heat and contact with metal objects.

Battery charging and carrying

Do

  • Use only the battery, charger, cable and charging equipment supplied or approved by Easy Stride.
  • Inspect the battery and charging equipment before every charge.
  • Charge on a hard, flat, dry and heat-resistant surface with good ventilation.
  • Charge only while you are awake, present and able to respond if something goes wrong.
  • Disconnect the charger once charging is complete.
  • Carry the spare battery in its protective case or designated compartment.
  • Keep battery terminals away from keys, coins, tools and other metal objects.
  • Contact Easy Stride immediately if a battery is dropped, crushed, punctured, wet, swollen, leaking, unusually hot or otherwise damaged.

Don't

  • Don't carry the spare battery loose in a bag where it could be struck, crushed, punctured, exposed to liquid or short-circuited by metal objects.
  • Don't charge or use a battery that is damaged, swollen, leaking, wet, excessively hot or behaving unusually.
  • Don't recharge a battery after the device or battery has suffered significant impact until Easy Stride has confirmed it is safe.
  • Don't leave a charging battery unattended, charging while you sleep or charging while nobody is at the property.
  • Don't expose the device, charger or batteries to prolonged heat or direct sunlight.
  • Don't leave them near radiators, heaters, cookers, open flames or inside a hot vehicle.
  • Don't crush, puncture, open, dismantle, burn or immerse a battery.
  • Don't touch leaking material or damaged battery terminals.
  • Don't dispose of a battery in household rubbish or recycling.

Cleaning and storage

Do

  • Switch Easy Stride off and disconnect the battery before cleaning it.
  • Wipe the external surfaces using a soft, lightly damp cloth.
  • Dry it fully before storing it.
  • Store Easy Stride and both batteries indoors in a secure, cool and dry place.
  • Keep all parts away from children, pets, direct sunlight, extreme temperatures, chemicals and flammable materials.
  • Keep the supplied packaging and protective battery case for the return.

Don't

  • Don't soak the device or battery terminals.
  • Don't use abrasive, corrosive or solvent-based cleaning products.
  • Don't place heavy objects on Easy Stride or its batteries.
  • Don't throw, drop or deliberately subject any component to impact.
  • Don't remove labels, serial numbers or tamper-evident markings.

Damage, faults and incidents

If something goes wrong

  • Stop using Easy Stride immediately if it becomes damaged, overheats, moves unexpectedly, loses assistance, produces an unusual smell or sound or displays a fault.
  • When safe, switch it off, disconnect the battery and remove the device.
  • Do not restart, use or charge the affected device or battery.
  • Contact Easy Stride immediately and follow the instructions provided.
  • Report every fall, injury, collision, battery incident, loss or significant impact, even if the product appears to be working normally.
  • If a battery begins smoking, hissing, leaking or burning, move away, warn others and call 999. Do not attempt to handle or reuse it.

Returning your Easy Stride

Do

  • Return the device, spare battery, charger, cables, protective cases and all other supplied components.
  • Use only the supplied return packaging and follow the return instructions.
  • Tell Easy Stride about any damage, impact, fault, water exposure or unusual behaviour before returning the equipment.

Don't

  • Don't send a visibly damaged or swollen battery through the post. Contact Easy Stride for specific instructions.

These instructions form part of your hire agreement. They may be updated from time to time, so please check this page at the start of each hire.

Still need a hand?

Our UK team is happy to walk you through anything.